Shipping policy
Shipping Policy
Last updated: September 14, 2026
Thank you for shopping with Featurerue. This Shipping Policy explains how we process and deliver orders placed through our store.
Order Processing
Orders are processed as quickly as possible after they are placed.
Processing times may vary during holidays, promotional periods, periods of high order volume, or due to circumstances outside our reasonable control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please note that order processing time is separate from shipping and delivery time.
Shipping Rates
We offer free standard shipping on orders of $50 USD or more.
To qualify for free shipping, your order subtotal must be $50 USD or more after discounts and before taxes.
Orders under $50 USD are subject to applicable shipping charges, which will be calculated and displayed at checkout before you complete your purchase.
Free shipping applies to eligible orders and destinations where the free shipping option is available at checkout. Expedited or other upgraded shipping methods, if offered, may be subject to additional charges.
Delivery Times
Any delivery dates or timeframes provided at checkout or after your order is placed are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.
Once an order has been transferred to the shipping carrier, unexpected carrier delays may occur.
Tracking Your Order
When tracking is available, tracking information will be provided in your shipping confirmation email.
Please allow time for tracking information to update after your order has been shipped.
If you have questions or concerns about your shipment, please contact us at Featurerue@gmail.com.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at Featurerue@gmail.com. We will make reasonable efforts to update the information before your order ships, but we cannot guarantee that changes can be made once an order has been processed or shipped.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Lost, Missing, or Delayed Packages
If your tracking information shows that your package is delayed or has not arrived within the expected delivery timeframe, please contact the shipping carrier and/or contact us at Featurerue@gmail.com so we can assist you where possible.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the shipping carrier where appropriate.
We will make reasonable efforts to assist with shipping issues, but we are not responsible for delays or delivery disruptions caused by shipping carriers or circumstances outside our reasonable control, except where otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us immediately at Featurerue@gmail.com so we can evaluate the issue and make it right.
If your claim is approved, we will cover the applicable return shipping costs and refund the original shipping charges associated with your order, in accordance with our Return & Refund Policy.
International Shipping
International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable customs duties, import taxes, or similar charges associated with their order.
Customs processing may also result in additional delivery delays outside our control.
Returns
Shipping costs associated with returns are governed by our Return & Refund Policy.
For standard returns, customers are responsible for return shipping costs, and original shipping charges are non-refundable.
If an item arrives damaged, defective, or incorrect and the claim is approved, we will cover the applicable return shipping costs and refund the original shipping charges associated with the order.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, Services, or applicable requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about your order, shipment, or this Shipping Policy, please contact us at: