Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at Featurerue@gmail.com. If your return is accepted, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. For standard returns, original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your item, as we are not responsible for return packages that are lost or damaged in transit.

Items returned without first requesting and receiving return approval will not be accepted.

For any questions regarding returns, please contact us at Featurerue@gmail.com.

Damages and Issues

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, please contact us immediately at Featurerue@gmail.com so we can evaluate the issue and make it right.

If your claim is approved, we will cover the return shipping costs and refund the original shipping charges associated with your order.

For all other eligible returns, customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return your current item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

The item must be returned in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

For standard returns, original shipping charges are non-refundable. If your return is due to an approved claim for a damaged, defective, or incorrect item, the original shipping charges will also be refunded.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Featurerue@gmail.com.